Terms of service

Welcome to Ray by Rafia. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions

We reserve the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon being posted on this website. Your continued use of the website following such changes constitutes your acceptance of the revised Terms & Conditions.

Throughout these Terms & Conditions, the terms "Ray by Rafia," "we," "us," and "our" refer to Ray by Rafia, while "you" and "your" refer to any individual accessing or using our website.

1. Product Information

We strive to ensure that all information provided on our website, including product descriptions, ingredients, pricing, and images, is accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, or error-free.

2. Product Usage & Disclaimer

Our products are intended for personal care purposes only. Results may vary from person to person depending on individual skin type, condition, and usage.

We recommend performing a patch test before using any product. If irritation or discomfort occurs, discontinue use immediately and seek professional medical advice if necessary.

3. Orders & Payments

All orders placed through our website are subject to acceptance and availability.

We reserve the right to refuse, limit, or cancel any order at our sole discretion, including but not limited to cases involving pricing errors, product availability issues, or suspected fraudulent activity.

All prices displayed on the website are listed in Pakistani Rupees (PKR) and are subject to change without notice.

4. Shipping & Delivery

We aim to process and dispatch orders within the stated timeframes. However, delivery times are estimates and may be affected by factors beyond our control, including courier delays, weather conditions, and public holidays.

Ray by Rafia shall not be held liable for delays caused by third-party delivery services.

5. Returns & Refunds

Products that have been opened, used, or damaged after delivery may not qualify for a return or refund unless they were received in a defective or damaged condition.

For futher details, please view Shipping policy

6. Intellectual Property

All content available on this website, including but not limited to logos, trademarks, product names, images, graphics, text, videos, and designs, is the property of Ray by Rafia and may not be copied, reproduced, distributed, or used without prior written permission.

7. Prohibited Activities

When using our website, you agree not to engage in any activity that may harm, disrupt, or misuse our services. This includes using the website for any unlawful purpose, providing false or misleading information, attempting to interfere with the website's functionality or security, uploading viruses, malware, or any other harmful code, and copying, reproducing, distributing, or exploiting any content from our website without prior written permission from Ray by Rafia. We reserve the right to restrict or terminate access to our website if any such activities are detected. 

8. Limitation of Liability

To the maximum extent permitted by law, Ray by Rafia shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

9. Privacy

Any personal information collected through this website is handled in accordance with our Privacy Policy and is used solely for purposes related to order processing, customer support, and improving our services.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan.

11. Contact Information

For any questions regarding these Terms & Conditions, please contact us at Raybyrafia@gmail.com or 03220069893