At Ray by Rafia, we want you to be fully satisfied with your purchase. If there is any issue with your order, we are here to help.

To ensure a smooth process, please record a clear unboxing video when opening your parcel. This video is required if you receive a damaged, defective, or wrong item. If you face any issue, contact our support within 48 hours of receiving your order and share your unboxing video, invoice, and clear pictures of the product. All items must be unused, unopened, and in original packaging to be eligible for exchange.

To request an exchange or refund, email us at Raybyrafia@gmail.com  with all required details.